Return Policy

Thank you for shopping at Guohua. At Guohua, we strive to provide high-quality products and excellent service. Please read our return policy carefully before making a purchase.

1. Returns or Exchanges

Due to high shipping costs, we currently do not accept oversea returns or exchanges for any reason other than product quality issues. Please ensure that you review the product details carefully before placing an order.

2. Quality Issues & Spare Parts Replacement

If you receive a product with a manufacturing defect, we are happy to provide replacement parts to resolve the issue. However, customers are responsible for any shipping costs associated with sending spare parts.

3. Reporting Quality Issues

• Customers must report any quality-related issues as soon as receiving the product.
• Clear photos or videos showing the defect must be provided for assessment.
• Once the issue is verified, we will arrange to send the necessary spare parts.

4. Customer Responsibilities

Customers are responsible for all shipping fees related to spare parts delivery. We do not cover labor or additional repair costs beyond the provided replacement parts.

For any inquiries regarding our return policy, please contact our customer service team at [email protected] before placing an order.

Thank you for your understanding and support!